Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  • Where are you located?
    • 17 Audrey Avenue, Oyster Bay, NY
  • Where do I park?
    • There are several free municipal lots located near our store, as well as free on-street parking.
  • What are your hours?
    • Monday – Thursday 11 am- 7 pm
    • Friday – Saturday 11 am – 9 pm
    • Sunday 11 am – 4 pm
  • How do I contact you?

ORDER QUESTIONS

  • If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  • I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  • When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  • What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  • What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  • How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.
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